Best Advice – Advice is given in good faith and it is your decision whether or not to follow advice. Home…Sorted (HS) will not accept responsibility for the consequences of such decisions.
Confidentiality and Privacy – HS is a fully confidential service and will not divulge any information to third parties without your approval. HS is registered with ICO (Information Commissioners Office) under the Data Protection Act. HS may ask for ‘before and after’ pictures to be taken for HS website but only with client’s permission.
Insurance – HS holds a public liability and professional indemnity of £1 million.
Cancellation Policy – Cancellations are sometimes unavoidable. However, any cancellation by you within 48 hours of the agreed start time may, at the discretion of HS, incur a charge of any expenses accrued to date and up to 50% of the contract price. HS may agree to credit this payment against your account if the work is scheduled to start within two months of such cancellation.
Travel Costs – HS will travel for free to clients within the Wirral area. Any travel outside Wirral will be charged at 45p per mile. This will be discussed during the free consultation.
Working Practises – HS will undertake light cleaning as part of the de-cluttering and organising process but does not provide a cleaning service. HS will not move large items of furniture due to health and safety. If access to your home is restricted HS reserves the right to charge for lost time.
Other suppliers/services – HS can make suggestions on additional suppliers/services that may be needed. For example, cleaners, handymen, storage and decorating services. However, HS is not responsible or liable for their services and actions eg. low standards, loss and damages. Payments are to be paid directly to suppliers.
Removal of items – HS promotes re-using and recycling wherever possible. Items to be removed from your home either for disposal or recycled is your responsibility. However, HS is happy to help with disposal to the local charity shop, if HS is able to do so and authorised by you.
Hours of Works – HS will charge you for hours actually worked. Whilst a booking will state a pre-agreed session time, it is to be understood that it is not always possible to anticipate exactly how long the session will take. For example, a three hour session may become a seven hour session. Therefore, you will be charge for seven hours .
Payment Terms – Charges are per hour. Your invoice is payable by cash, cheque or bank transfer within 14 days of invoice date.